After ordering your SSL, it’s advisable to change the root from the SHA1 root hash to SHA256 root. It is a simple process that we will lay out below which can be accomplished in just a few short minutes.
Step 1. Typically you would need to generate a Certificate Signing Request (CSR). If for some reason you require assistance with generating a CSR, feel free to click here.
- Enter in either the fully qualified domain name (common name) OR Order ID for the SSL certificate.
- An email address contained on the order records.
- The 5 digit code from the captcha image.
- Depending on the number of orders you have completed, you may see a list. You only need to select Request Access against the current order ID.
- You will have an email sent to the technical contact specified above.
- Click on the link in the email to enter the User Portal.
- Click on the Reissue Certificate option in the left hand column as listed below.
- You will now select the authorized approver for the domain.
- After selecting this and going to the next page you will now select the new root hash for your certificate.
- Select the subscriber Agreement and click Submit.
- After the order has been approved, the certificate will be re-issued with the updated root for the SSL.
- The Common Name can not be changed with a reissue
- RapidSSL – requires a manual approval through domain authorization e-mail for certificate re-issuance